Help: High Country News' Website
Q: What is the difference between a Full Subscription and a Digital Subscription to High Country News?
A Full Subscription to HCN gives you 22 printed issues mailed directly to your door. You get access to all of the content on hcn.org (some stories are reserved for subscribers only) and a PDF digital issue that gives you a replica of the print magazine without the paper, ink and postage.
With a Digital Subscription, you get all of the above except the printed magazine mailed directly to your door. Go green and save!
To subscribe to either format, visit hcn.org/subscribe .
Q. What does the small lock icon next to story titles mean?
The content of this article is only available to current subscribers. Become a subscriber at hcn.org/subscribe and get access to all of HCN's great content.
If you are already a subscriber, simply sign in using your email address and password. If you've never used hcn.org before, visit Join Us to create an account. You will need your customer ID (found on your magazine mailing label) and zip code. Here's a sample label below:
Q: How do I get access to all of HCN's content on the website?
Articles deemed premium content on our website are available only to current paid subscribers, who must sign in with their email address and password to view them. If you are a NEW SUBSCRIBER (or new to the website), you can create a user name and password at Join Us.
If you have already created an account, simply sign in at hcn.org/subscriber-services/activate or by clicking on the "Activate your Digital Subscription" button found at the end of each "subscriber-only" story.
If you are not a current subscriber, go to hcn.org/subscribe and start getting all of our great content.
Q. I have a subscription but have never created an account on hcn.org. What do I do?
When you first visit hcn.org, you will need to create an account at Join Us. You will need your customer ID and zip code to verify your subscription status. Please make a note of the email address and password since you will need it to access the premium content on hcn.org and the digital editon.
Q: I have an account on hcn.org but can't remember my login information. What do I do?
You can reset your password by clicking on the "Forgot my password" link found at hcn.org/subscriber-services/activate. You will need your email address to reset your password. If you have forgotten both your email address and password, contact customer service at 800-905-1155 or email email@example.com, M-F, 9-4 MST.
Q: I have an account on hcn.org but when I click the "Activate your Digital Subscription" button to read a full story, I get an error message that says "This account is already in use." What does that mean?
It means that you have already created an account and just need to sign in. If you have forgotten your email address and password, contact customer service at 800-905-1155 or email firstname.lastname@example.org, M-F, 9-4 MST.
Q. I have an account on hcn.org but can't sign in.
The link to sign in is found at the upper right hand corner just below the High Country News title bar. You may also go to the Activate Your Subscription page and enter your email address and password in the fields provided. Please, do not recreate your account if you already have one. The system will give you an "...already in use" error message.
If you have forgotten your account information, contact customer service at 800-905-1155 or email email@example.com, M-F, 9-4 MST.
Q. Can I find out when my subscription to High Country News will expire on the website?
Yes. Click here and, if needed, log in. Next you will be directed to a page with your subscription expiration date. If you need additional help, contact customer service at 800-905-1155 or email firstname.lastname@example.org, M-F, 9-4 MST.
Q. Can I share High Country News stories?
Yes, you may share many stories from hcn.org via Facebook, Twitter email, or other sharing services. The story must be "unlocked" to do this since some content is only available only to paid subscribers. You may still share these stories but the receiver will only see the first few sentences of the story unless they, too, are paid subscribers to HCN.
Q. Can I renew my subscription online at hcn.org?
Yes. Here is our renewal page.
Q. Why does the 'High Country News in your inbox' newsletter box keep popping up?
The Pop-Up was designed to only appear if it is the very first time a person visits the site, one can fill out the box for the e-newsletter and submit, or just close it. What the system does is write to your browser's storage called a cache, a little file called a 'cookie', which in this case only stores info about the choice made in the Pop-Up. If the browser has this cache and/or cookie disabled, it can't record the choice you've made, so the next time you use the browser, and since it can't find this 'cookie' it assumes you've never been to the web site, and offers the e-newsletter again. To cure this problem, please allow this specific 'cookie' to be set. Please consult with your particular browser's help section to see how this can be accomplished. Many times you can specify that only cookies of certain web sites be allowed, to store them on your computer. If you have this feature in your browser, you can specify the web site 'hcn.org' as being one of them.
Still need help? Contact HCN at email@example.com or call 800-905-1155.