Subscriber Warning: Suspicious Renewal Notifications
High Country News subscribers should be aware that an Oregon company is using the High Country News brand and has mailed unauthorized solicitations for High Country News subscriptions and renewals. Please note: THESE ARE NOT AUTHENTIC SOLICITATIONS FROM HIGH COUNTRY NEWS.
Update November 23, 2013
A new round of fraudulent renewal notices has been sent out by Publishers Billing Emporium. In the last 24 hours, we've heard from two alert HCN readers in Montana and Minnesota.
Later today we will send out an email notification to the subscribers for which we have an email address. We will also schedule a Facebook post about this scam. The next issue of the magazine will have a prominent notification as well. In other words, we'll do our best to notify our subscribers of this scam.
We encourage anyone who receives this latest renewal to notify us (call us, toll-free, at 800-905-1155 or contact us through our feedback form), and then file a complaint with the Oregon Attorney General.
We have notified the Oregon AG's office of this new round of fraudulent notices.
Update July 24, 2013
One of the handful of HCN subscribers who were duped into this scam informed us that they had received an invoice from Publishers Billing Emporium for the 2nd half of the "subscription."
The company name being used on these solicitations is Publishers Billing Emporium of White City, Oregon. The solicitation we have seen offers a renewal service for $85.95 and includes some small print on the back. Since this company is not authorized to serve as an agent of High Country News, we recommend you do not respond to these solicitations.
High Country News does not engage other organizations to solicit subscriptions or renewals (with one minor exception that only affects libraries). For renewal emails for our regular subscribers, we will contact you directly through email or USPS postal mail. And we never use telemarketers to offer subscriptions.
If you ever have a question about solicitation or renewal notices using the High Country News name, please don't hesitate to call us, toll-free, at 800-905-1155 or contact us through our feedback form.
We do not suspect that any sensitive information has been compromised (such as credit card data). We suspect that HCN has simply become the latest target in a shady scheme that larger magazines have been dealing with for years.
What we are doing to inform our subscribers
- Email to all subscribers for which we have email addresses
- Prominent notifications in the printed magazine, beginning with the May 27, 2013 issue.
- Prominent notification on the HCN website
- Repeated notification through our Facebook page
- Prominent notices in our weekly email newsletters, beginning on May 7, 2013
What you can do
- Do not pay for the offer contained in these solicitations.
- If you know other HCN subscribers, make sure they know about this illegitimate offer.
- If you have already paid, you MAY be able to work with your bank or credit card company to stop the check or reverse the charges. There is no guarantee of success in this as each creditor will have their own policy for handling a situation like this.
- File a complaint with the Oregon Department of Justice, and/or your own state's Attorney General.
- Write a complaint to the White City, OR Postmaster:
Postmaster, White City, Oregon 97503