Help: High Country News Website

Q: What is the difference between a Full Subscription and a Digital Subscription to High Country News?

A Full Subscription to HCN gives you 22 printed issues mailed directly to your door. You get access to all of the content on hcn.org (some stories are reserved for subscribers only) and a "page-flipping" digital issue that gives you a replica of the print magazine without the paper, ink and postage. And, finally, you get access to all content on our iPhone app. (Here, too, some stories are reserved for subscribers only.)

With a Digital Subscription, you get all of the above except the printed magazine mailed directly to your door. Go green and save!

To subscribe to either format, visit hcn.org/subscribe .

Q. What does the small red "SUB" icon next to story titles mean?

The contents of this article is only available to current subscribers. Become a subscriber at hcn.org/subscribe and get access to all of HCN's great content.

If you are already a subscriber, simply sign in using your user name and password. If you've never used hcn.org before, visit hcn.org/join_us to create a username and password. You will need your subscriber ID (found on your magazine mailing label) and zip code.

Q: How do I get access to all of HCN's content on the website?

Articles deemed premium content on our website are available only to current paid subscribers, who must sign in with their username and password to view them. If you are a NEW SUBSCRIBER (or new to the website), you can create a user name and password at hcn.org/join_us.

If you have already created a user name and password, simply sign in  at hcn.org/subscriber-services/activate or by clicking on the "Activate your Digital Subscription" button found at the end of each "subscriber-only" story.

If you are not a current subscriber, go to hcn.org/subscribe and start getting all of our great content.

Q. I have a subscription but have never created an account on hcn.org. What do I do?

When you first visit hcn.org, you will need to create a user name and password at hcn.org/join_form. You will need your subscriber number and zip code to verify your subscription status. Please make a note of the username and password since you will need it to access the premium content on hcn.org, the digital edition and premium content on the iPhone app.

Q: I have an account on hcn.org but can't remember my login information. What do I do?

You can reset your password by clicking on the "Forgot my user name and password" link found at hcn.org/subscriber-services/activate. You will need your user name to reset your password. If you have forgotten both your username and password, contact customer service at 800-905-1155 or email circulation@hcn.org, M-F, 9-4 MST.

Q: I have an account on hcn.org but when I click the "Activate your Digital Subscription" button to read a full story, I get an error message that says "This account is already in use." What does that mean?

It means that you have already created a user name and password and just need to sign in. If you have forgotten your user name and password, contact customer service at 800-905-1155800-905-1155 or email circulation@hcn.org, M-F, 9-4 MST.

Q. I have an account on hcn.org but can't sign in.

The link to sign in is found at the upper right hand corner just below the High Country News title bar. You may also go to hcn.org/subscriber-services/activate and enter your username and password in the fields provided. Please, do not recreate your account if you already have a username and password. The system will give you an "...already in use" error message.

If you have forgotten your username and password, contact customer service at 800-905-1155 or email circulation@hcn.org, M-F, 9-4 MST.

Q. Can I find out when my subscription to High Country News will expire on the website?

Unfortunately, not at this time. We are happy to help you with that question. Contact customer service at 800-905-1155 or email circulation@hcn.org, M-F, 9-4 MST.

Q. Can I share High Country News stories?

Yes, you may share many stories from hcn.org via Facebook, Twitter email, or other sharing services. The story must be "unlocked" to do this since some content is only available only to paid subscribers. You may still share these stories but the receiver will only see the first few sentences of the story unless they, too, are paid subscribers to HCN.

Q. Can I renew my subscription online at hcn.org?

Yes. Sign in to your account using your username and password and go to hcn.org/subscriber-services/renew/@@renew_web.